Six pieces, one platform. Each one works on its own; together they cover the entire stay, from the first booking confirmation to the review response after checkout.
Every channel — SMS, WhatsApp, email, OTA threads, webchat — collapses into one conversation per guest, stitched to their reservation. The AI drafts or sends the reply; your team supervises from a single screen.
The same intelligence behind your inbox answers the phone. It checks live availability, quotes rates, books rooms, and modifies reservations — in a voice tuned to your property, not a robotic phone tree.
Anchor touchpoints to stay phases — booking, pre-arrival, in-house, departure — or to live events like a room becoming ready. Hearth picks the guest's preferred channel and the AI personalizes every send.
A warm confirmation with everything guests actually ask about: parking, arrival options, and a direct line that answers in seconds.
The door-code message fires the moment housekeeping flips the room — not at a guess-timed 3 PM.
A mid-stay pulse check routes anything less than "great" straight to your team, before it becomes a public review.
Build branded micro-experiences in the no-code editor — registration cards, guidebooks, menus, request forms — and drop them into any message. They open instantly in the guest's browser, styled to your property.
Well-timed offers catch guests at the moments they say yes — and after checkout, Hearth turns happy stays into public reviews while drafting careful responses to the hard ones.
Build audiences from real stay data — past guests, locals, spa lovers, weekenders — and send campaigns that read like a note from the innkeeper, not a blast. Attribution ties every booking back to the send.
A 30-minute walkthrough with a hospitality specialist — your rooms, your rates, your voice.