Before arrival
Start with a welcome.
A confirmation, useful arrival information, and a direct way to ask for help.
“We’re looking forward to having you. Here’s a little help planning your arrival.”
The Hearth product
A little more care.
A lot less busywork.
One place for the conversations, small details, and thoughtful moments that make a stay. Give your team the context to help, and the space to be hospitable.
A more connected front deskHearth
Inbox All channels
AM
Alex Morgan
Looking forward to our stay.
WhatsApp · Arriving todayJL
Jordan Lee
Could we have a few more towels?
SMS · In houseSR
Sam Rivera
Thank you for a lovely weekend.
Email · Checked outEvery guest has a story.
Keep the whole conversation.
Keep the whole conversation.
Alex MorganArriving today · Room 204
Guest conversationToday
We’ll be arriving around 9 tonight. Is there anything we should know?
You’re all set for a late arrival. Here’s your arrival guide, with parking details and everything you need for a comfortable start.
Your arrival, made easyArrival guide · Guest mini app
Perfect, thank you. Looking forward to our stay.
Arrival context stays with the conversation
AM
Alex Morgan
The details, together.
- Stay
- Friday — Sunday
- Room
- 204 · Garden King
- Arrival
- Late evening
- Guest preference
- A quiet room
Team note
Arrival guide shared. Everything is ready for a warm welcome.
01 / Guest messaging
Every channel.
One familiar guest.
Bring SMS, WhatsApp, email, webchat, and connected OTA messages into a shared inbox. Your team sees the conversation alongside the guest and their stay, so help starts with understanding.
- Guest history and reservation context in one place
- AI replies and drafts, with human oversight
- Requests, notes, and tasks your team can follow through
A familiar voice for your property
“Let me check with the team so we can get that taken care of.”
FD
Front deskContext included in the handoff
02 / AI concierge & voice
A thoughtful answer.
A human when it matters.
Hearth’s concierge answers across chat and phone using your property’s knowledge and connected tools. When a question needs your team, escalation keeps the request moving with its context intact.
- Property-specific knowledge, tone, and voice
- Connected actions within your configured permissions
- Call transcripts alongside guest conversations
03 / Journeys
The right moment
makes all the difference.
Build touchpoints around the shape of a stay. Booking, arrival, a room becoming ready, and departure each give you a better reason to reach out.
During the stay
Stay one step closer.
Connect room-ready events and mid-stay check-ins to the moments that matter.
“Your room is ready. Settle in, and let us know if you need anything.”
After departure
Leave the door open.
Thank guests for their stay and invite feedback while the experience is fresh.
“Thank you for staying with us. We’d love to hear how everything went.”
Illustrative journey messages. Your team controls the touchpoints and sending configuration.
04 / Guest mini apps
A useful little link.
A smoother stay.
Send a registration card, arrival guide, menu, or request form right into the conversation. Guests open a branded experience in their browser, without downloading another app.
- A no-code editor for your property’s guest experiences
- Registration, guidebooks, menus, and service requests
- Guest submissions connected to your team’s workflow
Your stay, in one placeMake yourself
Your property. Your welcome.
Make yourself
at home.
Useful details for a lovely stay.
Arriving at the hotelParking, directions & check-in
A good morningBreakfast & a few local favorites
A little extra comfortSend a request to the team
05 / Upsells & reviews
More to enjoy.
More to remember.
Make relevant extras part of the guest journey, and make feedback part of your team’s routine. Good timing gives both a more personal touch.
An extra hour.
A slower morning.
Offer experiences such as early arrival and late departure through configured journeys and guest-facing offers.
Stay a little longerLate checkout · Example offer
Guest extraThoughtful responses
start with listening.
Bring guest feedback and reviews into a workflow your team can review, with AI-assisted drafts to help you respond.
Response draft
“Thank you for spending your weekend with us. We appreciate you taking the time to share your experience.”
Illustrative response · For team reviewCampaign workspace
DraftA reason to return.
Past guestsOpted inWeekend stays
SubjectA quieter kind of weekend
A little time away, a familiar welcome, and your favorite corner of the coast.
We’d love to see you again.
06 / Marketing
Keep the connection
after checkout.
Build audiences from guest information and stay history, create campaigns, and follow their performance. Turn what your team learns into a more relevant invitation to return.
- Guest lists and consent-aware audiences
- Campaign drafting, scheduling, and team control
- Delivery, engagement, and attribution in one workspace
Bring it all together
Make room for
better hospitality.
Let’s walk through what Hearth could look like at your property.
Book a demo