The AI front desk for hotels

Every guest.
Every channel.
One Hearth.

Your guests have questions. Your team has a hotel to run. Bring conversations, calls, and the details of every stay together, with AI that knows when to help and when to call a human.

Book a demo Meet your new front desk

Built around your property. Powered by Symphia.

A little look insideProduct examples

Guest inboxThe Seaside · Example

CONVERSATIONS

ALAlex LeeGetting here

JMJamie MorganBreakfast hours

SRSam RiveraExtra towels

SMSWhatsAppEmail

Alex LeeArriving today

Hi! We’re arriving this evening. Where should we park?

Property guide · Parking

Welcome, Alex. Our guest parking is behind the hotel, with the entrance on Ocean Avenue. I can send you the arrival guide, too.

Your arrival guideDirections, parking & check-in

Your team can join the conversation

A single conversation, with the whole stay in view.Explore the product

At home in independent hotels.

Care, without the chaos

The whole stay.
One shared understanding.

When the conversation stays connected to the guest, your team can spend less time piecing things together and more time making people feel welcome.

01 / Guest messaging

Every channel leads
to the same front desk.

Messages, reservation details, internal notes, and guest history come together in one inbox. AI handles the familiar questions. Your team stays close.

Explore guest messaging

Example · A connected conversation

Email · Before arrival

We’re looking forward to your stay.

SMS · Arrival day

Here’s everything you need to find us.

Team note · One shared history

Guest asked about nearby walking trails.

ALAlex Lee One guest. The complete picture.

02 / Voice concierge

A warm welcome.
On the other end
of the line.

Let guests ask naturally. Hearth brings your property’s knowledge to the call, with a path back to your team whenever it matters.

Explore voice & concierge

03 / Guest mini apps

A little link.
A better arrival.

Digital check-in, a thoughtful guidebook, or an extra for the stay. Share a small web experience right in the conversation. Guests simply open the link.

Explore guest mini apps

Example guest guide

Make yourself at home.

A few things for a lovely stay.

Getting here

Around the neighborhood

A little extra for your stay

04 / Guest journeys

Be there for the
moments in between.

A welcome before arrival. Helpful details during the stay. A thoughtful follow-up afterward. Shape journeys around real reservation dates, guest language, and your hotel’s rhythm.

Explore guest journeys

Example · From hello to see you again

01BeforeWelcome & prepare

02DuringGuide & care

03AfterThank & reconnect

“Your visit is coming up. Here’s a little guide to help you settle in.”

More room for the details that make a difference.

Upsells & reviews Marketing & audiences

Human, when it matters

A good concierge
knows who to call.

Some questions need the people who know your hotel best. Hearth can bring your team into the conversation, with the guest’s situation already in hand.

01
Understand the request.
The guest’s message, room, and stay travel together.
02
Find the right person.
Your escalation ladder sets who to reach, by text or call, and what happens if they don’t answer.
03
Keep the guest in the loop.
Relay the team’s answer in your hotel’s voice, with a shared timeline for staff to follow.

See how the handoff works

From guest to teamIllustrative workflow

Guest request

“The heating in our room doesn’t seem to be working. Could someone help?”

CONTEXT GOES WITH THE CALL

Room203

StayIn-house

RequestHeating assistance

1Front deskStart with the on-call teamText

2Duty managerEscalate if there is no answerCall

The team stays in control. Unanswered requests remain visible.

Part of your hotel

Connected to your systems.
Grounded in your world.

Good service starts with the right context. Hearth brings PMS reservations, property knowledge, and guest conversations into the same workspace.

Mews

The stay, alongside the conversation.

Connect guest profiles and reservation details from your PMS.

Explore PMS connections

Symphia

The intelligence beneath Hearth.

Chat and voice built on the Symphia engine, grounded in your hotel’s knowledge.

Meet the platform

SMSWhatsAppVoiceEmailBooking.comExpediaWebchat

A few things to know

Good questions.
Clear answers.

Every property works a little differently.
We’ll help you find the right fit.

Let’s talk about your hotel

What does Hearth handle for a hotel?

Hearth brings guest messaging, AI voice and concierge, guest journeys, digital check-in, mini apps, upsells, reviews, and team tasks into one platform. You choose the workflows and channels that fit your property.

Can our team still join a conversation?

Yes. Your team can read the guest’s history, leave internal notes, and take over a conversation. For requests that need a person, escalation ladders can reach the appropriate staff by text or call.

Do guests need to download an app?

No. Guests use familiar channels such as SMS, WhatsApp, email, or the phone. Check-in, guidebooks, and other mini apps open from a link in their browser.

Does Hearth connect to our PMS?

Hearth connects with Mews for reservation and guest context. During your demo, we’ll review your PMS, channels, and property setup so you know which connections apply to your hotel.

How does Hearth know about our property?

Its responses draw on your property’s knowledge and available reservation context. You configure the information and workflows, and your team remains the point of contact for questions that need a human answer.

How do pricing and onboarding work?

We’ll discuss your property or portfolio, the channels you use, and what you want Hearth to handle, then work through the right setup and pricing with you. Talk to sales.

A warmer welcome starts here

Make room
for hospitality.

Tell us a little about your hotel. We’ll walk through Hearth with your team and explore where it can make the working day easier.

See messaging, voice, and guest journeys together
Talk through your PMS and channel setup
Plan the right starting point for your property

hello@hearth.hotel

Every guest.
Every channel.
One Hearth.

A thoughtful stay,
from the first hello.

The whole stay.
One shared understanding.

Every channel leads
to the same front desk.

A warm welcome.
On the other end
of the line.

A little link.
A better arrival.

Make yourself at home.

Be there for the
moments in between.

A good concierge
knows who to call.

Understand the request.

Find the right person.

Keep the guest in the loop.

Connected to your systems.
Grounded in your world.

The stay, alongside the conversation.

The intelligence beneath Hearth.

Good questions.
Clear answers.

Make room
for hospitality.

Let’s meet your hotel.

Your demo request is in.

Every guest.Every channel.One Hearth.

A thoughtful stay,from the first hello.

The whole stay.One shared understanding.

Every channel leadsto the same front desk.

A warm welcome.On the other endof the line.

A little link.A better arrival.

Make yourself at home.

Be there for themoments in between.

A good conciergeknows who to call.

Understand the request.

Find the right person.

Keep the guest in the loop.

Connected to your systems.Grounded in your world.

The stay, alongside the conversation.

The intelligence beneath Hearth.

Good questions.Clear answers.

Make roomfor hospitality.

Let’s meet your hotel.

Your demo request is in.

Every guest.
Every channel.
One Hearth.

A thoughtful stay,
from the first hello.

The whole stay.
One shared understanding.

Every channel leads
to the same front desk.

A warm welcome.
On the other end
of the line.

A little link.
A better arrival.

Be there for the
moments in between.

A good concierge
knows who to call.

Connected to your systems.
Grounded in your world.

Good questions.
Clear answers.

Make room
for hospitality.