Hearth sits between your PMS and your guests: reservations flow in, conversations flow everywhere, and every action writes back to your system of record.
Our deepest connector is Mews: reservations, guest profiles, room states, and folios stream in continuously, and Hearth's actions — check-ins, upsell charges, profile updates — write back where your team already works.
Every channel lands in the same thread, keeps the same context, and follows the same escalation rules. Guests pick the channel; Hearth keeps the conversation whole.
The default for US guests — door codes, check-in links, and quick answers on the number they already text.
The channel international guests expect — rich media, read receipts, and conversations that survive roaming.
Confirmations, folios, and campaigns — branded, deliverable, and threaded into the same guest record.
A widget on your booking site plus OTA messaging — questions answered before they become abandoned carts.
Your front-desk line, answered naturally around the clock — with real actions and warm transfers to staff.
Powered by SymphiaA guest can start on OTA, continue by SMS, and finish on a call — Hearth keeps it one conversation with one history.
Everything operational — your PMS connection, journeys, CRM, tasks, marketing, analytics — runs natively in Hearth. For conversational AI, voice and chat are powered by our Symphia engine: the dedicated agentic-AI platform we build alongside Hearth.
Hearth is self-sufficient. Check-ins, journeys, upsells, and reporting keep working even if the AI layer is unreachable.
Each property gets a dedicated Symphia tenant — its own knowledge, tools, and voice — purpose-built for agentic conversations.
If the engine is down, replies degrade gracefully to templated responses and human routing. Guests never hit a dead end.
One engine, continuously improving: every advance in Symphia's voice and reasoning ships to every Hearth property automatically.
Hearth is a steward of your guest relationships, not a landlord. We never sell guest data, never market to your guests for anyone else, and you can export everything, any time.
TLS in transit, encryption at rest, and tokenized payment capture — card numbers never touch Hearth's servers.
Guest profiles, conversations, and consent records are yours — export them in full whenever you like, including if you leave.
Owner and operator roles, per-property access, and a full audit log of who changed what — across staff and AI alike.
Opt-ins tracked per channel, opt-outs enforced instantly across every send — journeys, campaigns, and AI replies alike.
Complaints, billing disputes, and safety issues always route to humans. The AI's confidence gates what it may send alone.
Independent fallbacks per dependency — if a channel, connector, or the AI engine blips, the rest of Hearth keeps serving guests.
Connect a sandbox, watch reservations stream in, and see the first AI reply land — usually inside a week.