SMS
Quick questions, arrival details, and useful links on the phone number guests already have.
For the everyday detailsThe Hearth platform
Connected behind
the scenes.
Personal at every touch.
Your guest experience should feel effortless. Underneath it, Hearth brings together the property context, communication channels, and AI that help your team make it happen.
One connected guest experienceHow the pieces work together
SMSWhatsAppEmailWebchat & OTAVoice
hearthYour guest experience workspace
Shared inboxGuest contextJourneysTeam workflows
01
Your property system
Reservations, guests, room status,
and enabled operational actions.
02
The Symphia engine
Your property’s knowledge, tools,
voice, and conversational intelligence.
PMS connections
Guest context.
Where your team needs it.
Our deepest PMS integration is Mews. Reservations, guest profiles, room status, and folio context bring the stay into Hearth, while enabled actions can write back to the system your team already uses.
- Connected reservation and guest information
- Room events that can inform guest journeys
- Operational writes enabled deliberately for each property
Tell us which PMS you use. We’ll confirm the integration and supported workflows for your property.
MewsHearth
Context coming inIllustrative activity
Reservation informationArrival, departure, room, and stay details
ReadGuest profileThe person behind the conversation
ReadRoom statusContext for a timely welcome
ReadActions going backWhen enabled
Connected operationsSupported check-in, guest, and folio actions
Opt inCommunication channels
Different ways to reach you.
The same thoughtful care.
Meet guests in the channels they already use. Give your team a shared place to understand the request and carry the conversation forward.
A familiar place for international guests, with media and conversation context for your team.
For a familiar connectionKeep longer conversations and guest correspondence close to the rest of the stay.
For the fuller pictureWebchat & OTA
Bring your website chat and connected booking-channel messages into the guest experience.
Before the guest arrivesVoice
Natural phone conversations powered by Symphia, with configured actions and human escalation.
When a voice feels betterThe guest comes first.
Channels are the way in. The guest, their stay, and your team’s next step are what connect it all.
Explore guest messagingThe intelligence inside
Hearth knows hospitality.
Symphia powers the conversation.
Hearth owns the operational experience: guest records, journeys, tasks, campaigns, and property connections. Symphia supplies the conversational AI behind voice and chat, configured around each property.
Explore SymphiaYour property.
Its own knowledge, voice, and tools.
Configured for your property
Property-specific knowledge, instructions, and tools help the concierge work within your hotel’s context.
Operations stay in Hearth
The shared inbox, guest records, and operational workflows live in the hotel workspace your team uses.
A route back to your team
Human routing and fallback behavior are part of the experience when AI cannot resolve a request.
Trust & control
Your hotel.
Your boundaries.
Guest information deserves care. Hearth combines property context, role-based access, and configured permissions with workflows your team can oversee.
The right people,
the right workspace.
Property-scoped workspaces and staff roles shape who can see information and manage operations.
Connection doesn’t mean
unlimited permission.
PMS writes and outbound capabilities have their own configuration. Your team chooses the workflows to enable.
Keep the context.
Understand the action.
Conversation records, activity, and operational history help your team see what happened and follow up.
Hospitality begins
with respect.
Consent-aware messaging, export workflows, and privacy support keep guest information part of a considered process.
Learn how we handle information and support your team.
Start with your property
A connected experience.
Built around your team.
Bring your channels, PMS, and daily workflows. We’ll explore how they fit together.
Book a demo