Integrations

Connect Hearth to Claude & ChatGPT

Ask your AI assistant about your hotel — read-only, scoped to the properties you can already see.

How it works

Hearth ships an MCP connector — the open standard Claude and ChatGPT use to talk to outside tools. Once connected, your assistant can look at your hotel the way you do in the console: the unified inbox, guest profiles, today's arrivals and departures, open escalations, reservations and upsell revenue. It reads; it never writes.

You sign in with your own Hearth account, so the assistant sees exactly the hotels your account can see — nothing more. Access is granted per person and revocable in one click.

Set up in Claude

Custom connectors require a paid Claude plan (Pro, Max, Team or Enterprise).

Open claude.ai → Settings → Connectors.
Choose Add custom connector.
Name it Hearth and paste the connector URL below, then Add.
Click Connect — you'll be sent to hearth.symphia.ai to sign in with your usual email code and approve read-only access.
That's it. Ask Claude about your hotel; it will call Hearth as needed.

Set up in ChatGPT

Connectors are available on ChatGPT's paid plans; custom MCP servers appear under developer mode.

Open ChatGPT → Settings → Connectors.
Under Advanced, enable Developer mode, then choose Add / Create to add an MCP server.
Name it Hearth, paste the connector URL below, and pick OAuth for authentication.
Complete the sign-in at hearth.symphia.ai and approve access.
Use it in chats — deep research is supported, so ChatGPT can search your inbox and guest records while it works through a question.

The connector URL

https://api.hearth.symphia.ai/mcp

Both assistants take the same URL. Everything else — discovery, sign-in, tokens — is negotiated automatically.

Security & privacy

Read-only. The connector cannot send messages, change reservations, charge anyone, or alter anything in Hearth.
You sign in at hearth.symphia.ai — your credentials are never shared with the assistant. It receives only a revocable access token.
Property-scoped. The assistant sees exactly the hotels your Hearth account has access to, enforced on every request.
Sensitive fields stay home. Door codes and identity-document numbers are never included in what the assistant can read.
Disconnect anytime in the console under Settings → Connected apps — access ends immediately.

Things to ask

“Who's arriving today, and has anyone not finished their registration card?”

Front desk

“Summarize the open conversations that need a human right now.”

Inbox triage

“How did the AI concierge do this week — what share of guest chats did it handle end to end?”

Performance

“Find the guest who asked about a late checkout yesterday and tell me where that conversation stands.”

Disconnecting

In Hearth, open Settings → Connected apps and disconnect the assistant — its access token is revoked on the spot. You can also remove the connector from the assistant's own settings. Reconnecting later just repeats the sign-in.