Every property runs differently — channels, call volume, how much of the stay you want automated. So we don't publish a rate card: tell us about your hotel and we'll shape a plan around it, as one flat monthly number.
Bring last month's message volume and call log — we'll show you what Hearth would have handled, then quote a single per-property price for exactly that. Usage passed through at cost, itemized on every invoice.
Thanks — we'll be in touch within one business day with a plan for your property.
Most properties are live in one to two weeks: connect your PMS, review the AI's answers on your own policies and guidebook, then flip on channels one at a time. You supervise every reply until you're comfortable letting routine ones send automatically.
Answers come from your reservation data and your guidebook — not the open internet. Replies below a confidence threshold, and anything touching complaints, billing, or safety, always route to a human. You control how much sends without review.
You keep them. Hearth sits behind your existing front-desk number and email addresses; WhatsApp and webchat are added alongside. Nothing about how guests reach you changes — only how fast they hear back.
Plans are flat per property. Carrier costs for SMS and voice minutes are passed through at cost-plus and itemized on your invoice — no surprise multipliers, and typical properties spend far less on usage than on the plan itself.
Yes. Guest profiles, conversation history, and consent records are yours, exportable in standard formats at any time — including on the way out. Month-to-month plans, no lock-in.
The Portfolio plan runs every property in one workspace: a cross-property inbox, shared templates and guidebooks, and roll-up reporting, while each hotel keeps its own brand, number, and AI personality.
Bring last month's message volume and call log — we'll show you what Hearth would have handled, and what it frees your team to do instead.